Disability-friendly customer service

We are developing courses on how businesses of all types in our area can best serve the growing market that includes customers with disabilities.

Many of these skills are just plain good customer service, such as:

  • Asking if and how you can be of assistance.
  • Remembering to speak directly to the person you are talking to or talking about.
  • Refraining from covering your mouth or looking away from your customer while you are talking.
  • avoiding making assumptions about a person based on appearance or use of wheelchair, cane, service animal,
  • and many more.

Do you have suggestions as to how people can provide you and people you know with the best customer service?

Keep watching for more chances to make our area more accessible and welcoming for people with disabilities.

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